Al Murad Reviews
Al Murad has an overall rating of 3.2 based on 216 reviews. Customer feedback on Al Murad is mixed: Al Murad reviewers highlight positive aspects like wide product selection, competitive pricing, excellent customer service and fast shipping, which strongly appeal to homeowners and interior design enthusiasts. However, Al Murad is often criticized for its limited international shipping options, occasional stock issues, website navigation challenges and slow response times.
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How would you rate Al Murad?
All Al Murad Reviews (216)
alice2003
May 27, 2026
"My gut said the prices were too high"
I wanted to give it a chance, but my instinct was telling me the prices were way too high for what you get. In the end, it just didn’t feel worth the money.
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hello_coleen340
May 19, 2026
"Got the wrong items in my order"
I received the wrong stuff in my order, which was frustrating. I know I was a bit rushed when I placed it, so I double-checked just in case it was my mistake, but the items I got definitely weren’t what I ordered. Not really happy with the experience.
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Evelyn_houston75
May 15, 2026
"Delivery dragged on longer than expected"
I ordered some tiles and the delivery took quite a bit longer than the date I was given at checkout. I ended up having to chase for updates, and the tracking wasn’t much use, so it felt a bit like I was just a ticket number rather than an actual customer waiting on an order.
The tiles did arrive in good condition in the end, so I can’t complain about the product itself. It’s just that the delay threw off my plans with the fitter, which was frustrating. Not a terrible experience, but definitely slower and more annoying than it needed to be.
The tiles did arrive in good condition in the end, so I can’t complain about the product itself. It’s just that the delay threw off my plans with the fitter, which was frustrating. Not a terrible experience, but definitely slower and more annoying than it needed to be.
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BonnieSolomon_24
May 08, 2026
"Got my tile issue sorted in the end"
I had a small problem with my tile order and reached out to customer service. They got back to me the same day, which was nice, though I did have to follow up once to keep things moving. Once they picked it back up, they were really friendly and got everything sorted without any fuss. A little slow, but overall a good experience
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marilyn_Pena90
April 01, 2026
"I ordered the tiles because the..."
I ordered the tiles because the site said they were in stock, and then right after that I got told they wouldn’t be available for weeks. my first reaction was just, really? Frustrating when you plan around something being available.
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edgar_Trusty85
February 18, 2026
"Picked a bad time to look, I guess"
I went in hoping to find something decent, but the range felt really limited and most of the designs looked dated. Maybe I just showed up at the wrong time, but it was a bit frustrating because I needed to sort it out that day and there wasn’t much to choose from...
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hello_robert080
January 31, 2026
"I went in feeling a bit..."
I went in feeling a bit clueless about which tiles would actually work for what I had in mind, but the staff were brilliant. They took the time to talk me through the different options and helped me understand what would suit my space best, without making me feel like I was asking silly questions. I personally really appreciated how patient and down-to-earth they were. It made the whole process feel much less stressful than I’d expected.
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gailburgess1979
January 28, 2026
"Refund was fine, just a little slow"
I returned some spare tiles I didn’t end up needing, which felt a bit unnecessary to keep around. The refund came through about a week later. Not a bad experience overall, just a little slower than I expected.
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Mamie-ruiz
January 20, 2026
"Pretty easy site to use"
I found the tiles I needed quickly, and the filters were straightforward to use. Checkout was simple too, with no messing about. The site loaded well on my phone, which made the whole thing hassle-free.
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BUCK
January 10, 2026
"Nice tiles, just wish I'd checked them sooner"
The tiles from Al-Murad were actually really nice quality and looked pretty much exactly how I’d hoped. A couple did have little marks on them, which was a bit frustrating, and I do regret not checking every box properly before we started. That said, they weren’t bad enough to stop us using them, and now they’re down they look great. For the price, I’m happy overall, just would’ve been 5 stars if every tile had been perfect
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PEDREGON
December 24, 2025
"Showed up exactly when promised"
I’m always a bit wary ordering stuff because I half expect to be messed around or fooled by vague delivery promises, but this one was actually fine. The order arrived right when they said it would, with no hassle or excuses. Reliable experience overall.
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johnburr9926
December 11, 2025
"Cracked tiles, but they handled it really well"
One of the boxes turned up with a few cracked tiles, which was a bit frustrating at first because, you know, that’s the last thing you want when you’re trying to get things done. I sent over some photos by email and they just sorted it out without making it a big drama. The replacements took a couple of days to arrive, but overall I’m really happy with how they dealt with it
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